Privacy, without vague promises.

Information we process

We process account and service information such as Discord user, application, server, channel, and role identifiers; workspace settings; watchlists; alert routes; support requests; and product usage records. We may process an email address, name, billing address, Stripe customer and subscription identifiers, invoice status, and payment totals when you subscribe.

Stripe processes payment-card and bank details. New Age Bots does not receive or store full card numbers, security codes, or bank login credentials.

The service also collects and organizes publicly observable Kingdoms of Heckfire information, including player and clan names, identifiers, statistics, rankings, realm or map locations, and changes to those records over time.

How we use information

We use this information to authenticate customers, deliver searches and alerts, maintain history, operate subscriptions and invoices, prevent abuse, provide support, diagnose reliability issues, and improve the service. We do not sell personal information.

Service providers and disclosures

We share only the information needed for providers to perform their services. These providers include Stripe for billing, Discord for bot interactions and delivery, and infrastructure providers used for hosting, networking, storage, security, and monitoring. We may also disclose information when required by law or reasonably necessary to protect customers, the service, or others.

Retention and security

Account, subscription, audit, and support records are retained while needed to provide the service, meet legal and accounting duties, resolve disputes, and prevent abuse. Public game-observation history may be retained to support historical comparisons. We use access controls, encrypted connections, secret separation, and logging controls, but no online service can promise absolute security.

Your choices

You can update billing details through the Stripe Customer Portal and remove the Discord application through Discord. To request access, correction, or deletion of customer account information, email hello@newagebots.com. Some records may be retained where legally required or necessary for security and fraud prevention.

Age and policy changes

The service is not directed to children under 13. We may update this policy as the service changes and will post the revised effective date here.