A clear way to stop or change billing.

Canceling a subscription

Open My Account on newagebots.com and choose Manage subscription to open the Stripe Customer Portal. You can cancel there at any time. Cancellation normally takes effect at the end of the current paid billing period, and access remains available through that date.

At trial signup, you can choose whether the selected monthly subscription begins after the 48-hour trial or whether the trial ends automatically with no charge. If you choose to continue, you can still cancel before the displayed trial end time to avoid the first charge. When a trial-only subscription ends, Watchtower access and PWA notifications are turned off until you subscribe.

Plan changes

Eligible plans can be changed in the Customer Portal. Stripe displays any prorated charge or credit before the change is confirmed. A scheduled cancellation can also be reviewed from that portal.

Refunds

Subscription payments are generally non-refundable once a billing period begins. We will review duplicate charges, billing mistakes, and extended service failures caused by New Age Bots. We also provide refunds where required by applicable law.

Send a request to support@newagebots.com with the email used at checkout and the invoice number. Do not send card details. Approved refunds are returned to the original payment method through Stripe; bank processing time varies.

Failed payments

Stripe may retry a failed renewal and notify you. Access can be paused while an invoice remains unpaid. Updating the payment method in the Customer Portal lets Stripe retry the invoice without sharing payment details with New Age Bots.